Refund policy

We accept exchanges within 14 days of delivery, under these conditions:

• Items must be unworn, unused, and in original condition
• Return shipping is the responsibility of the customer
  To exchange an item:

1. Ship it to the return address listed on your packing slip
2. Include the original packing slip in the package
3. Once received, we’ll ship your replacement item
   For more details, visit our Returns & Exchanges page.

Defective or Incorrect Items

If you receive a damaged, misprinted, or incorrect product:

• Email info@occvlte.com within 7 days of delivery
• Include your order number and a clear photo of the issue
  We’ll send you a replacement free of charge.